Sometimes the IRS can get mixed up when dealing with your particular problem and therefore it is very important that you are persistent in trying to resolve your issue. Many times you will not speak to the same IRS employee and they will not have a detailed knowledge of the problem you are facing. This can make it increasingly difficult to get an answer to how the IRS is going to handle your case.
An Example of Our Client
An example of this is a client we retained awhile back that missed a payment in regard to their installment agreement and the IRS was requesting the debt in full. The client could not afford to pay the full amount but was able to continue their installment agreement. Over the course of a month, our client called and left messages multiple times and was promised a response to their inquiry as soon as possible. At one point they were completely denied the option to continue their installment agreement. Persistence paid off however when they continued to call and convince the IRS to allow them to continue the installment agreement they had originally granted.
As you can see, the IRS can sometimes be unorganized in the way they handle certain issues and therefore it is extremely important that you do not give up too easily in your pursuit for proper treatment. You may have to speak to multiple employees in multiple departments over an extended period of time, this however should not discourage you if your financial situation is dire and you need tax relief as soon as possible.
Consult a Professional
Sometimes the IRS will treat individuals less fairly simply because they are not as knowledgeable as an attorney or Enrolled Agent. This can be a disadvantage, and if you can afford to hire an experienced professional it may save you a great deal of time when trying to resolve your tax issue as soon as possible.
If you are unable to afford an experienced professional then you must continue to be persistent with the IRS and learn as much as possible in regard to your specific tax issue. Try not to get discouraged when things do not seem to be going well, in some cases all you need to do is connect with the correct IRS employee that wants to help you solve your issue.